FAQ

How do I change the structure/ hierarchy of my portfolio?
To change the structure of your portfolio within the navigation window, select the site's location you want to change, then select 'Edit Admin...
Wed, 31 Oct, 2018 at 4:30 PM
How do I link a meter with a data source?
There are two options of how to link a meter with data source; either manually one by one, or automatically (if there are multiple meters to be mapped). ...
Wed, 28 Nov, 2018 at 2:03 PM
Why can't I see data at a specific resolution?
The time frame which data is viewed over restricts the resolution which the data can be shown in. If consumption is viewed over a months period, it is not p...
Wed, 31 Oct, 2018 at 5:29 PM
How do I create an alert based on levels of consumption?
An alert can be created to inform selected users when energy consumption falls below or exceeds a predefined upper and lower limit. An alert is created by c...
Wed, 31 Oct, 2018 at 5:44 PM
How do I set alerts for data quality?
Alerts can be set to trigger when there is an error with either a meter or data source. This can be setup by going into the 'Admin' tab, and the s...
Thu, 1 Nov, 2018 at 12:27 PM
How do I check and change the frequency and time that data quality is checked?
Information regarding the frequency at which data quality is checked, can be found by selecting the data source in question admin> data> 'select ...
Thu, 1 Nov, 2018 at 12:48 PM
How do I keep track of alerts?
Alerts can be easily managed and prioritised through the alerts workflow module. In this module, alerts can be investigated, updated and resolved with suppo...
Thu, 1 Nov, 2018 at 12:50 PM
What is a virtual meter?
A virtual meter can either be used to link two meters together (enabling the user to view information from both meters in a single location), or to assign a...
Thu, 1 Nov, 2018 at 1:01 PM
Is it possible to monitor energy generated?
Yes, exported energy is tracked separately to consumption data and is tracked via the creation and linking of a generation meter meter.
Fri, 2 Nov, 2018 at 4:48 PM
How do I create a report?
Reports can be created in the 'Analytics' module. Data and graphic visualisations can be put into reports within 'Trend Analysis' by fir...
Mon, 5 Nov, 2018 at 5:31 PM