FAQ

How to create a Virtual Org Unit?
A Virtual Org Unit can be created by selecting Admin and then 'Create new Org Unit'. The unit which the new Virtual Org Unit is listed under can t...
Fri, 26 Oct, 2018 at 5:26 PM
What file formats are supported for data uploads?
Data can be uploaded via a variety of formats. To see and download example file templates, select the 'Admin' tab, click onto a specific meter and...
Tue, 6 Nov, 2018 at 11:21 AM
How do I create a new meter?
New meters can either be created via the bulk upload or manually within the platform. Within the platform, physical, virtual generation and environmental ...
Mon, 5 Nov, 2018 at 6:16 PM
How do I copy data from one meter to another?
To upload data from one meter to another, the admin tab should be selected, followed by the meter which will have data copied into it (destination meter). ...
Fri, 9 Nov, 2018 at 11:22 AM
How do I create a new white-labelled account?
To create and activate a new white-labelled account, it is key to make sure that the master account is logged into. From this account, additional white-labe...
Mon, 12 Nov, 2018 at 2:22 PM